This Refund and Cancellation Policy forms part of the Terms of Service between the Client and SEOGrafix LLC, a Wyoming limited liability company. By purchasing any service, the Client agrees to this Policy.
1. Intellectual & Digital Services Clause
All marketing strategies, SEO audits, tracking setups, and technical optimizations provided by SEOGrafix LLC are custom professional services and intellectual labor. Therefore, completed consulting hours, delivered audits, setups, and past retainer cycles are strictly non-refundable. No physical goods are shipped; all deliverables are provided digitally (reports, documents, account configurations, media files, or work performed directly within Client systems).
2. Retainer Cancellation Policy
Monthly retainers may be cancelled at any time by providing written notice via email to info@seografix.com at least ten (10) days prior to the next billing cycle. Work will continue through the end of the current billing cycle, and no partial or prorated refunds will be issued. Notice received fewer than ten (10) days before the renewal date will take effect at the end of the following billing cycle.
3. Milestone Revisions
Deliverables such as video assets or ad copy include up to two (2) revision rounds within the agreed project brief. Revision requests must be submitted in writing within seven (7) days of delivery. Requests that change the original brief, or revisions beyond the two included rounds, are quoted separately.
4. Work Not Yet Commenced
If the Client requests cancellation of an à la carte service in writing before the Agency has begun work on it, the Agency will review the request in good faith. Once work has commenced, including research, account access setup, or crawling, the service is considered in progress and is non-refundable under Section 1.
5. Duplicate or Erroneous Charges
If the Client is charged in error (for example, a duplicate transaction), the Agency will refund the erroneous amount to the original payment method after verification. Please report such charges to info@seografix.com within thirty (30) days of the transaction.
6. Contact for Billing Questions
For any billing or cancellation request, contact SEOGrafix LLC at info@seografix.com or by mail at 30 N Gould St Ste N, Sheridan, SHERIDAN COUNTY, WY 82801 US. We respond to billing inquiries within two (2) business days.